Booking Conditions

Booking Conditions

Refund Policy

For sauna sessions and events

  • In the unlikely event that we cancel a booking, you will be notified by email/mobile and refunded.
  • We do not refund “no shows”. You may cancel your booking up to 48 hours in advance which can be done by letting us know via the contact page on our website citing your booking order number.
  • Cedar Hut Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

Waiver

If you’re booking on behalf of a group, it is your responsibility to ensure that every individual has agreed to this waiver form and knows how to practice safe sauna use.

You must not use the sauna if you have:
  • high or low blood pressure
  • suffer from any heart or circulatory disorder
  • suffer from epilepsy
  • have diabetes;
  • are pregnant;
  • or are prone to dizziness or fainting.
Sauna etiquette must be adhered to at all times. This includes;
  • Showering before coming to the sauna
  • Sitting on a towel at all times for hygiene purposes and to soak up your sweat.
  • Staying in the sauna for no longer than 20 minutes at a time (we recommend 5-15 min sessions depending on experience).
  • Gently pouring water using the ladle from the back of the rocks to the front to avoid getting burnt by the steam; do not dump water.
  • Only pouring the provided ‘sauna water’ on hot rocks and nothing else.
  • Washing feet in the bucket provided before entering the sauna.
  • Any hanging jewellery must be removed before entering the sauna to prevent the risk of burning.
  • No glass or metal inside the sauna.
  • All individuals using the sea or lake do so at their own risk.
  • The stove is for staff use only. Please do not touch it, open or close the stove door, or adjust the stove vents at any time. Please ask the sauna operator if any changes need to be made to the stove.
  • Alcohol, drugs, and nudity are not allowed in Cedar Hut Sauna/Cwt Cedr.
  • Individuals over 16 can join shared sauna sessions.
  • If you wish to bring a child between the ages of 7-16 you must book a private session and the child must be accompanied by an adult (with a 1:1 adult-to-child ratio). Before the session, the guardian must read our “Guidance for Attending Cedar Hut Sauna with Children” and complete a consent form. Children under 16 are not permitted to use the cold showers or pouring jugs.

Sauna with Children

Please read this information carefully and follow the guidelines for bringing children. Saunas can be enjoyable for kids with a few basic rules.

Is it safe for my child to have a sauna?
  • As long as the child is monitored carefully, both inside and outside of the sauna, it can be an enjoyable experience to sauna with your child. It is important to be aware that younger children do not tolerate heat as well as adults because their thermoregulatory and circulatory systems are still developing.  By the age of 7, children are more likely to manage heat stress, by sweating (they do not sweat as adults do).
  • Keep in mind that children may not be able to tell you how they are feeling.
  • We will ask you to sign a waiver form before entering the sauna to confirm you have read and understand this guidance of bringing children to the sauna and that you take full responsibility for looking after them whilst on site.
Booking Rules
  • Children can attend private sessions only.
  • 1:1 adult to child ratio for all children under between the ages of 7 to 16 years of age.
Visit Rules
  • Children should never be left unattended.
  • It is very important that a responsible adult observes how a child’s body is responding to the high temperatures and is aware of signs of discomfort such as dizziness, headaches and feeling too hot. If there are any signs of discomfort child and responsible adult should leave the sauna immediately.
  • As the stove is very hot and would cause severe burns if touched or fallen against, it is very important the child sits furthest from the stove.
  • For insurance reasons, children are not allowed to use the cold-water showers. However, water for splashing face and body will be provided to aid cooling.
  • Children are not allowed to add water to the stove because of the risk of burning from the steam rising.
  • Please do not bring children in the sauna who have an infection or fever.
Recommendations
  • Children can use the water provided to splash face and body or stay outside the sauna for a good period of time to aid cooling.
  • Children should be encouraged to drink plenty of water/ juice during their session, to maintain their body’s water content.
  • During their first visit, children should limit time in the sauna to a 2-5 minutes and take regular breaks.